Cork County Council, in collaboration with Cork Institute of Technology, has established Ireland’s first public service design centre based in County Hall, Cork. The centre, called Service rePublic, will create better services by engaging with users and identifying what matters to them.
Speaking at the launch, Mayor of the County of Cork, Cllr Séamus McGrath noted the opportunities available to the people of Cork county to be a part of, and have their say in, the future of Council services, “Service rePublic will engage with citizens, users, elected members, communities, businesses, public and private stakeholders enabling them to be a part of the design, and creation of, better services. Service rePublic is a transformation of customer services.
“It will fundamentally change how services are delivered by placing a more innovative focus on those who use these services and on how outcomes can be delivered as efficiently as possible,” he said.