At the official launch of Cork County Council's service design centre at Cork County Hall on Monday, May 29th were front l-r: Alan Ainsley, partner Snook; Tim Lucey, Cork County Council chief executive; Mayor of the County of Cork Cllr Seamus McGrath; Gina London, MC; Orla Flynn, CIT and Ric Adams, Firm Step. Back l-r: Charlotte Pothecary of Snook; Angela Kelleher, Karen Fitzgerald, Paul Barry, Julianne Coughlan, Conor Ahern and Noelle Desmond (all Cork County Council Service rePublic team members) and Heather Madden of CIT. (Pic: David Keane)

Cork County Council, in collaboration with Cork Institute of Technology, has established Ireland’s first public service design centre based in County Hall, Cork. The centre, called Service rePublic, will create better services by engaging with users and identifying what matters to them.

Speaking at the launch, Mayor of the County of Cork, Cllr Séamus McGrath noted the opportunities available to the people of Cork county to be a part of, and have their say in, the future of Council services, “Service rePublic will engage with citizens, users, elected members, communities, businesses, public and private stakeholders enabling them to be a part of the design, and creation of, better services. Service rePublic is a transformation of customer services.

“It will fundamentally change how services are delivered by placing a more innovative focus on those who use these services and on how outcomes can be delivered as efficiently as possible,” he said.

Cllr John Paul O’Shea (Kanturk/Mallow districts) chatting with Kathleen Walshe of Cork Airport, at the official launch of Cork County Council’s service design centre, ‘Service rePublic’, at Cork County Hall (Pic: David Keane)