New European research conducted by the Vodafone Foundation among people aged 55+ in Ireland, reveals that while daily device use is now widespread among older adults, many lack the confidence and support needed to fully engage in an increasingly digital world.
The survey, carried out in November 2025 across six European countries, was designed to inform the Vodafone Foundation’s Hi Digital programme and explore how older adults access and use digital devices, what barriers they face and how they seek support.
The research shows that over 90% of respondents now use a digital device every day. However, 22% say they do not have anyone to turn to when they need help.
Online safety is a major worry, with 72% of respondents concerned about being scammed or tricked online, significantly more than the global average of 55%, while one in four (25%) admit they do not know how to protect themselves, again higher than the global average of 18%.
Despite high levels of concern, just 18% say they have experienced a bad online incident, on par with the European average, indicating that the fear may be greater than the reality.
FEELING LEFT BEHIND
The findings also highlight the social implications of digital exclusion: 35% feel excluded in social situations when services are digital-only; 51% stated that they don’t understand how certain apps or websites work; 91% are open to learning digital skills.
When it comes to areas where digital skills are most needed, respondents cited topics like finance and travel, but said that public services were their top priority.
THE SANDWICH GENERATION
This new research also highlights the important role played by the so-called Sandwich Generation; adults in their 40s to 60s who support older relatives with digital tools, communication and online security, while also caring for younger family members.
With 46% of respondents preferring to learn from friends and family, intergenerational support remains a critical enabler of digital inclusion.
FREE PROGRAMME
Vodafone’s Hi Digital programme, is a free, step-by-step online course designed to support those who need help developing digital skills, particularly aimed at individuals aged 65+ who may have rarely or never been online.
The programme has now evolved into a free nationwide support programme, to help older adults build confidence in everyday life. Participants can complete the online course independently or with support from family and volunteer tutors.
For more information go to hidigital.ie
