Riordan's SuperValu Fermoy is celebrating after winning SuperValu Service Excellence Store of the Year Award 2019, pictured are Aislainn Maye, Tony Fox and Michael Riordan of SuperValu, Fermoy, at the presentation ceremony.

Riordan’s SuperValu, Fermoy has won the SuperValu Service Excellence Store of the Year Award 2019.

The well-known Fermoy store beat a shortlist of finalists in this competition to receive the award at the SuperValu National Conference in the Great Southern Hotel, Killarney.

The award was developed to recognise excellence in the customer service, quality and operational standards across the SuperValu network nationwide.

To determine the overall winner, finalists were shortlisted based on an external mystery shop and then judged on a set of criteria.

Despite facing stiff competition from other stores, Riordan’s SuperValu Fermoy emerged as winners.

Service Excellence

In their determination, the adjudicators commented “The team at Riordan’s Fermoy have an excellent grasp of what it takes to drive service excellence. It is the performance of the staff that make shopping such a great experience and they are worthy winners of the Service Excellence Award for 2019.”

Accepting the SuperValu Service Excellence of the Year Award on behalf of the store, Michael Riordan, store owner said: “We are delighted to have won this award. The award is recognition of the high level of service that our staff give to our customers and I am delighted to accept it on their behalf.”

Martin Kelleher, MD, SuperValu, congratulated Riordan’s on their win saying: “This is a tremendous achievement for Riordan’s SuperValu as they have maintained exceptionally high retail standards across all areas of the store”.

SuperValu serves over 2.6 million customers every week and has 220 stores nationwide. Together with its retail partners, SuperValu employs approximately 14,500 colleagues, making it one of the State’s largest private sector employers.

SuperValu continues to source locally wherever possible which helps to sustain 30,000 jobs in the Irish economy.