A leading Irish-based provider of digitally-enabled customer experience (CX) and business process solutions, announced on Tuesday the creation of 300 new jobs, to be filled over the coming year at its sites across Ireland.
The announcement by TELUS International Ireland, whose Irish headquarters are based in Mahon, Cork, will see the new jobs span a range of areas, including tech and customer support, shared services, cloud infrastructure, BI analytics, AI and data annotation. Based out of the company’s Cork, Dublin and Mayo offices, the new roles include onsite, remote and combined (hybrid) working opportunities in line with their commitment to provide flexible workstyles.
The company has two CX and IT delivery centres strategically located in Dublin and Cork, as well as a site in Ballina, Mayo providing AI data solutions to support many of the world’s top brands. In addition to the 300 new jobs, TELUS International Ireland is also making major investments to upgrade facilities at its three sites, including a brand new recruitment centre and a state-of-the-art onsite gym at its Cork site, as well as a refurbished restaurant area.
Welcoming the announcement, An Taoiseach Micheál Martin said: “TELUS International Ireland is already a significant employer on both a national and regional scale and I’m delighted to see this further expansion. In my own city of Cork, I have seen the contribution of TELUS International Ireland to the economy and the local community first-hand, and I’m excited to see how this growth will create new opportunities for talent and investment across Cork, Dublin and Mayo.”
This week’s jobs announcement follows the creation of 30 new roles at TELUS International AI Data Solutions in Ballina, Mayo last year.
Speaking on the new jobs, Vice President of Operations and General Manager at TELUS International Ireland and France, Roger Clancy said: “Our Irish operation continues to grow as we enhance our offering as a digital customer solutions partner to global disruptive brands and expand into new areas of AI and data annotation. This evolution of service has created new opportunities for our existing team, along with the opportunity to recruit even more talent to our expanding workforce.
“Our culture is one that rewards innovation and teamwork, and we are delighted to be able to offer these jobs where people can come and grow their careers with us. For that reason, we are also investing in our facilities, with a new recruitment centre and gym at our Irish headquarters in Mahon, Cork; as well as refurbishing our restaurant space too. We also have significant plans for our Dublin and Mayo sites later in 2022.”
It is not known, at the time of going to press, how many of the jobs will be earmarked for the company’s Cork headquarters. The company is now actively recruiting for these new roles.