Online Purchases – too much hassle with returns?

– An Post research highlights need for new returns solution for online shoppers –

Consumer choice in Ireland is ever increasing, however the burden of returning goods to retailers remains an issue for Irish shoppers. 

According to new research by An Post, just 1 in 4 Irish adults (24%), say they will always return goods with which they are not 100% satisfied.

An Post has launched a brand-new service, ReturnPal, which promises to deliver a first rate solution for online shoppers making returns in Ireland and the UK, whatever the reason.

The ReturnPal app is now available on the Apple Store and Google Play Store and offers a hassle-free way for consumers in Ireland to return unwanted or unsuitable online purchases in Ireland and the UK.


Despite 48% of adults in Ireland saying they shop online at least once monthly, when it comes to returning unsuitable goods, consumers are hesitant.

According to An Post’s research, one third (32%) of respondents say they have failed to return unsuitable goods bought online because of difficulty getting the goods back to the retailer.

An additional 1 in 5 (20%) say the decision to return goods or not is dependent on the perceived difficultly of getting goods back to the retailer of origin, while 28% would weigh up whether the value of goods is worth the effort to return.