The Irish Mortgage Holders Organisation (IMHO) in conjunction with AIB Group has announced an upcoming initiative offering homeowners in difficulty with their mortgage repayments, the option to avail of an independent third party facilitator to advise and engage with AIB Group on their behalf. The initiative will be available free of charge to all AIB Group residential mortgage customers who wish to avail of the service.

Mortgage holders in difficulty will be provided by the IMHO with a designated point of contact where they will be assisted with and advised on the completion of a Standard Financial Statement (SFS) which is a key component for determining the most suitable solution for the resolution of the arrears. This assistance will be provided over the phone, online or in person.

All advice will be supplied on a fully independent basis by the IMHO and a dedicated group of advisers from the IMHO will operate the initiative for AIB Group customers. The IMHO will then submit the relevant information to a designated team in the AIB Group arrears support unit for consideration and agreement of next step.

This service is being offered as an alternative way for AIB Group homeowners in difficulty to engage with the bank and will operate alongside AIB’s existing mortgage arrears solutions channels. The IMHO’s ongoing advice and services to customers of other institutions will remain unchanged.