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‘Traders need to comply with consumer protection law’ – Karen O’Leary Photo: 123RF

In the last six months of last year, the National Consumer Agency secured one conviction of a Dublin car salesman in relation to the sale of a clocked car resulting in a compensation order of €3,500 on behalf of the consumer and had compliance notices issued to both Ryanair and Aer Lingus for failing to provide an email address to facilitate contact from customers. There were also 58 Enforcement Actions taken against traders in relation to misleading pricing and breaches of price display legislation (e.g. charging consumers more than price displayed, failing to display product prices).

Commenting on these latest enforcement actions, Karen O’Leary, Chief Executive of the National Consumer Agency said traders need to comply with consumer protection law and if they do not, the Agency will take enforcement action up to, and including, prosecution.

“In the second half of the year, the Agency continued to investigate the sale of clocked cars. We secured a conviction in July against a Dublin car salesman for the sale a clocked car and got a compensation order of €3,500 for the consumer," Ms O'Leary said.

“The complaints we received from consumers help the Agency to shine a light on areas where traders are engaging in unfair commercial practises such as car clocking. These enforcement actions were taken as a direct result of issues that were brought to our attention by consumers and proactive measures taken by the Agency, including nationwide compliance blitzes to retailers.”

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